Contact Us
Got a question about one of our reviews, a suggestion for a casino we should look at, or feedback on how we cover Australian online gambling? We're glad to hear from you. This page explains the best ways to reach us and what to expect when you do.
Get in Touch by Email
Email is the most reliable way to contact the team at Online Casinos Australia. Whether your query is about a specific review, our ranking methodology, a bonus term we may have missed, or anything else on the site, send it to:
We aim to respond to all enquiries within 48 business hours. During busy periods it may take a little longer, but every message is read and replied to personally — you won't receive an automated brush-off.
What We Can Help With
To help us point you in the right direction, here's a guide to the kinds of enquiries we handle:
- Review feedback: If you've noticed something inaccurate in one of our casino write-ups — a changed bonus amount, an updated withdrawal time, a licence detail that has shifted — let us know. Reader feedback is one of the ways we keep our content current.
- Casino suggestions: If there's an offshore casino available to Australian players that you'd like us to review, we welcome suggestions. We can't guarantee every suggestion becomes a review, but we do consider them seriously.
- Bonus and promotion queries: If a bonus offer on our site no longer matches what a casino is advertising, please flag it. Offer terms change frequently and your heads-up helps other readers.
- Site or technical issues: Broken links, pages that don't load correctly on mobile, or anything that makes the site harder to use — we want to know about it.
- General questions: Anything else about how we research, rate or compare casinos is fair game.
What We Are — and What We're Not
Online Casinos Australia is an independent comparison and review site. We research and assess offshore online casinos available to Australian players, covering areas like game libraries, payout speeds, payment methods and bonus terms. We are not affiliated with any casino operator, and we do not process deposits, withdrawals or account registrations on anyone's behalf.
If you have a dispute with a casino — a delayed withdrawal, a disputed bonus, a frozen account — you will need to contact that casino's support team directly. We can point you toward the licensing authority named in a casino's terms if that helps, but we have no authority to intervene in player–operator disputes.
For questions about safer gambling tools, spending limits or self-exclusion, please visit our responsible gambling page, which lists Australian support services and explains the tools reputable casinos provide.
How We Use Your Feedback
Reader messages directly influence how we update our content. When a player tells us a withdrawal took longer than our review suggests, or that a payment method we've listed is no longer accepted, we investigate and revise the relevant page. We don't publish reader-submitted reviews verbatim, but the information you share informs the editorial assessments we make.
If you'd like to understand more about how we evaluate casinos — the criteria we use, how we weigh payout speeds against bonus value, and why editorial ratings are independent of commercial relationships — take a look at our about us page.
A Note on Commercial Relationships
Some of the casinos featured on this site may pay a referral commission if a reader signs up through our links. That commercial arrangement does not determine which casinos appear, how they are ranked or what we write about them. If you have concerns about a specific review or believe a rating is inaccurate, email us — we'll explain our reasoning or correct it if the evidence supports that.
Our full editorial standards are set out in our terms and conditions.
Response Times and Expectations
| Type of enquiry | Typical response time |
|---|---|
| Review inaccuracy or outdated information | Within 48 hours |
| Casino suggestion or new review request | Within 48–72 hours |
| Site technical issue | Within 48 hours |
| General question or feedback | Within 48 hours |
We respond to emails Monday through Friday. Messages sent over the weekend are picked up at the start of the following business week.
Reaching Out Responsibly
If your message relates to gambling habits — your own or someone else's — please reach out to a professional support service rather than waiting on a response from us. The National Gambling Helpline is available 24 hours a day on 1800 858 858, and online support is available through Gambling Help Online. Our responsible gambling page has further details and direct links.